New Self Check-In Kiosk to Enhance Patient Experience

WVMC had introduced a new PatientTrak self-check-in kiosk in the hospital lobby, giving patients a faster, more convenient way to start their visit.

The kiosk allows patients with scheduled hospital appointments to check themselves into the registration queue upon arrival, eliminating the need stop at the information desk before beginning the registration process.

“We are always looking for opportunities to make healthcare more accessible, efficient and patient-centered,” said Dewane Pace, CEO. “This new self-check-in kiosk helps simplify the arrival process.”

Patients simply use the touchscreen kiosk and automatically join the registration queue then take a seat for an admitting representative to assist them. The kiosk complements, rather than replaces, the personal interaction patients have with WVMC's admitting team.

By streamlining the arrival process, WVMC expects to reduce congestion at the hospital entrance, minimize time spent standing in line, improve patient flow, and create a more comfortable experience for patients.

The PatientTrak kiosk is the first step in WVMC's ongoing efforts to improve the patient journey through innovative technology and efficient processes.

“As healthcare evolves, so do patient expectations,” said Pace. “We remain committed to finding innovative ways to improve convenience, efficiency and the overall experience for the patients and communities we serve.”